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FREQUENTLY ASKED QUESTIONS

What is your shipping Policy?

Originals:

Originals are shipped from my artist studio in Chicago, IL. They are generally shipped within five (5) business days of your order. If we expect a delay, we will alert you. An original is an unframed, unmatted, original painting. The painting is carefully wrapped in tissue, meticulously protected in a plastic sleeve, and supported in a mailing envelope or box. They are not rolled. If there is a problem with the painting on arrival, please contact us immediately and take pictures of the painting and packaging.

Shipping charges will be added to your order at checkout.

 

Fine Art Prints on Paper and Canvas:

Since prints, framed prints, and the wrapped canvas art is printed on demand, it will be created and then shipped to you. Generally, you can expect it to be shipped within ten (10) business days of your order. Shipping time is added to that. If we expect a delay, we will alert you.

Shipping charges will be added to your order at checkout. 

 

What is your Policy on Returns/Exchanges/Refunds? 

We want you to love your purchase of artwork by Jane M. Mason, so we offer a 7-day Satisfaction Guarantee. If you are not satisfied with your art purchase, please return it within 7 days for a refund of the merchandise price for the art. (Charges for framing or matting cannot be reimbursed.) Return shipping is at customer’s expense. Artwork must be insured by the customer for return and in its original packaging. We will refund the price you paid for the art within 3 business days of receiving your returned package. Please alert us that you are returning art: Hello @watchingpaintdry.com and send your return packages to: 7520 W Keeney, Niles, IL 60714.

If you want to exchange your piece for a larger piece, please email us to let us know your thoughts: Hello @watchingpaintdry.com.

The return policy is different for original art that has been commissioned by you as a unique piece. Questions about commissioned art or other questions about returns? 614-406-5722 or Hello @watchingpaintdry.com

 

I see a watermark. What is that hand in the center of the image?

We sometimes use a watermark on our images. The "hand in the circle" is called a watermark. It is a temporary mark and will not be on your fine art print. It is used to protect the image from copyright infringement. 

 

What are the materials used in the art of Jane M. Mason? 

We use archival materials in our originals and our fine art prints. For me details, continue reading below.

FOR JANE M. MASON ORIGINALS:

Paper:

Generally, Jane uses Arches Watercolor paper, in either a 140 lb. or 300 lb. weight. She almost always uses a “cold pressed” surface, which means it has a bumpy texture. The original may buckle a bit during the painting process, and that is an indicator that you have an original watercolor.

Jane loves Arches paper because it has a luxurious feel, and absorbs, in Jane's opinion, the "right amount" of paint and water.

It is important to Jane to choose high quality paper especially due to its archival provenance. Arches was first fabricated in 1492. It is made of 100% cotton fiber. It is acid-free, with no optical brightening agents, and has a fungicidal treatment to prevent mold. It has been the paper of choice for artists such as Van Gogh, Matisse, Chagall, Picasso, Braque, Miro, Dali, Warhol, and Jane M. Mason.

From the Arches website:

https://www.arches-papers.com/our-papers/arches-aquarelle-watercolour-paper/

Jane may also use other fine art papers of similar quality, such as Fabriano. These paper makers also have the archival credentials, expertise, and history similar to Arches. Fabriano was established as the first European paper mill in 1264, in Fabriano, Italy.

If you are in the area in Italy, you can tour the original site of the mill and factory. It is wonderful!

http://www.savoirfaire.com/manufacturers/fabriano

 

Watercolor paint:

Jane uses several manufacturers of paint including Winsor & Newton, Daniel Smith, Holbein, M. Graham, and a few others. Each manufacturer has a slightly different technique for creating its paint. Some are smoother. Some seem brighter. Some are grainier or more granulating. Jane might, at various times, prefer any of these characteristics in any hue she selects.

All the manufacturers she selects subscribe to the highest standards of creating paint to the best practices in the industry for permanence, consistency, and according to safety standards.

Winsor & Newton, founded in 1832 in London, was a manufacturer of some of the watercolor paint used by John Singer Sargent. Winsor & Newton remains by Appointment to HRH the Prince of Wales, and may display the Prince of Wales’s coat of arms.

http://www.winsornewton.com/na/discover/about-us/timeline

Another brand Jane uses is Daniel Smith, a relative newcomer to the industry, first established in 1993. From its website, it is “a classic watercolor of unsurpassed purity and permanence.” The vision for the formulation of new watercolor paints was twofold;

          * First and foremost, to produce watercolors that are the best in lightfastness and permanence.
          * Second, to offer a selection of truly unique colors.”
They are lovely, intense paints that Jane uses nearly every day.

http://danielsmith.com/watercolor/

On the Daniel Smith website, you can download helpful information such as its brochure on how its paint it manufactured.

 

Note: Sizes listed for ogirinals are approximate.

 

FOR FINE ART PRINTS CREATED BY JANE M. MASON:

Fine Art Paper:

- Brand info: Epson Cold Press Bright
- Thickness: 21 mils
- Basis weight: 340 gsm
- 100% Cotton Fiber
- Acid, Lignin, & Chlorine Free
- Bright White

The cold press manufacture of this paper provides an elegantly textured finish, enabling rich, deep blacks and an incredibly wide color range. This paper meets the artist's requirements as an archival print media with a white point and contrast ratio without sacrificing the look and feel of a true fine art paper.

Canvas:

- Brand info: Epson Exhibition Matte
- Thickness: 22 mil
- Acid-free, Lignin-free, heavyweight cotton-poly blend

This elegantly textured canvas features soft-matte surface with a bright white point, and wide color range. The canvas base is enhanced with elastic polymers providing high tensile strength and flexibility for gallery wrap stretching without cracking.

All canvas prints are coated with a non-yellowing, UV resistant, liquid topcoat for added protection, durability, and print life.

Please ask about different border options including:
- Mirrored (cloned) borders
- Black borders (standard for gallery wrap)
- Specially selected colors from your artwork

Matte Photo Paper:

- Brand info: Epson Enhanced Matte Photo Paper
- Thickness: 10.3 mil
- Basis weight: 192 gsm

- Smooth Surface
- Bright White - Flat matte surface provides the optimum photographic platform
- High color gamut yields remarkable color reproduction
- Heavyweight stock delivers true photographic feel
- Bright white base accentuates highlights

This bright white paper yields highly saturated images, while maintaining excellent highlight and shadow detail. Smooth, no texture.

 

What am I buying when I buy a piece of art from Jane M. Mason?

You are buying the piece of art you paid for. For example, you are buying the original, the print or the canvas. You are not buying any rights to the art. You do not have permission to copy, photograph, or reproduce the art in any way. If you are interested in securing any rights to use the art on your blog, or other channel, you must receive written permission from me, the artist. Please contact me at: Hello @watchingpaintdry.com

 

What type of glass do you use for framing? 

Prints are framed by Skyline Art Prints, Austin, TX. They use a 2-mil clear plexi-glass. It is ideal for safe shipping and blocks 66% of harmful UV light.

 

If I order canvas, how is the canvas finished to protect the work? 

the canvas prints are created by Skyline Art Prints, Austin, TX. They always coat canvas for protection, whether stretched or loose canvas. 

 

What is the difference between an original and a fine art print or canvas print? 

Originals:

When buying an original, you are purchasing the one I created with a paint and brush on archival watercolor paper. No one will ever have another original of this painting.

Since I paint with a bit of childlike enthusiasm, the size listed for the original is approximate—I paint it and then I measure it. The images on my paintings are not always truly rectangular. I often freehand the outside edge. And, being a contrarian, it is always a temptation for me to paint outside the lines. So, the pencil edge serves as “a suggestion” to me. Usually this quirky detail has been edited out on the prints, so, it makes it especially fun to own an original. Originals are always personally signed by me, Jane M. Mason. Also, as many artists do, like Leonardo da Vinci, I sometimes paint on both sides of my watercolor paper. You may receive a painting that has part of a painting on the other side. This is one more indication of truly original art—with a bonus fragment!

After receiving an original, you will want to have the it framed with glass or plexi-glass before hanging it. As with most original paintings, I suggest you keep them out of direct sunlight.

Also, sometimes my originals are entered in major art shows and competitions. If a painting is in a museum exhibit, for example, I will not be able to ship it until it is returned to me. And, it will be framed. For an additional price, you may elect to purchase it as it has been framed for the museum. In these cases, I will call or email you to discuss.

Prints:

Fine art prints are archival and will last a very long time. (The technology is so new, we don’t have real world experience yet with these superb 21Century Giclee prints.) Prints are not hand-signed.

They allow you to collect my art at affordable prices and in the size that you select. The aspect ratio stays the same as the original. It is easy to have it matted and/or framed through my website and receive the art ready to hang. And, I try to make prints of many of my award-winning original art pieces. So, if it has won a major prize, I will try to remember to let you know!

 

How can I keep up with your new work?

Please complete the form on the “Contact” page, so we may add you to our newsletter list. We will not bombard you with emails. We will inform you of new work, special offers, new educational opportunities, and updates on things we think you’ll enjoy hearing about. 

Also, please follow us on Facebook. We post paintings-in-progress, events, special offers, articles on artists and art history, and links to new videos as we post them featuring Jane demonstrating painting techniques. 

 

What is your Privacy Policy?

At Jane M. Mason.com, we respect you and your privacy. We will work to protect your privacy including policies such as we will not sell your email address or personal information. We will treat you and your identity as we wish to be treated. 

We’ll ask you for your email address or other information from time to time. We do this so we can contact you to have a relationship with you. Our goal is to be respectful and honor that you are asking us into your life.

Details follow. Contact us if you have questions: 
Website Privacy Policy
JaneMMason.com, 7520 W Keeney St, Niles, IL 60714

Or email: 
Hello (a) WatchingPaintDry.com with “Website Privacy Policy” in the topic bar.

WHAT INFORMATION DO WE COLLECT?

We collect information from you when you use our website’s “Contact Us” feature and e-commerce. All information collected will remain secure.

WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used as follows:

o   Well, let’s be candid, we hope you buy art from us. So, sometimes we will use your information to suggest additional art or products to you.

o   To develop more of the products, content, White Papers, videos, and photo essays that you are responding to. Jane M. Mason says she has so many ideas in her head, she could sit in a field for the rest of her life and never run out of ideas on what to paint, or what to share with you. So, when you tell us what you like—we can then suggest to Jane what you want to see. (Jane wants you to know though that she isn’t planning on sitting in one field; she loves to bring you great new content from wonderful different locations.)

o   To improve our website. Websites are works in progress. We continually strive to improve based on feedback from you. So, please speak up.

o   To improve customer service. If you are like us, we believe customer service can ALWAYS improve. So, your information helps us to respond to you better. Really! We do take it seriously.

o   To process transactions. Obviously, we need your info to ship you stuff, respond to your inquiries, etc. Your information will not be sold or exchanged other than for the purpose of delivering to you the services you requested.
 

DO WE USE COOKIES?

We use cookies to help the site work the way we designed it to. 
 

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We may release your information when appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. 
 

ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline. 
 

YOUR CONSENT

By using our site, you consent to our privacy policy and to our rights policies concerning artwork. Thank you. 
 

CHANGES TO OUR PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes on this page. 
 

CONTACTING US

If there are any questions regarding this privacy policy you may contact us using the information below:| Website Privacy Policy 
Website Privacy Policy
JaneMMason.com, 7520 W Keeney St, Niles, IL 60714

Or email: 
Hello@WatchingPaintDry.com with “Website Privacy Policy” in the topic bar. 

 

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Description of Policy from Merchant:

We offer a 7-day Satisfaction Guarantee. If you are not satisfied with your art purchase, please return it within 7 days for a full refund of the merchandise price for the art. Return shipping is at customer’s expense. Artwork must be insured by the customer for return and in original packaging. For all details, see "Returns" under FAQs.

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Description from Merchant:

I commit 100% of my creative inspiration with my decades of experience to each piece of art. It's essential to me to use the highest quality materials available. It’s worth the extra money to make sure my original art plus my fine art prints are archival. They are created to be enjoyed for a very long time. For more details, please see “Materials” under FAQs. Jane M. Mason

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