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FREQUENTLY ASKED QUESTIONS

What is your shipping Policy?

Originals:

Originals are shipped from my artist studio in Chicago, IL. They are generally shipped within five (5) business days of your order. If we expect a delay, we will alert you. An original is an unframed, unmatted, original painting. The painting is carefully wrapped in tissue, meticulously protected in a plastic sleeve, and supported in a mailing envelope or box. They are not rolled. If there is a problem with the painting on arrival, please contact us immediately and take pictures of the painting and packaging.

Shipping charges will be added to your order at checkout.

 

Fine Art Prints on Paper and Canvas:

Since prints, framed prints, and the wrapped canvas art is printed on demand, it will be created and then shipped to you. Generally, you can expect it to be shipped within ten (10) business days of your order. Shipping time is added to that. If we expect a delay, we will alert you.

Shipping charges will be added to your order at checkout. 

 

What is your Policy on Returns/Exchanges/Refunds? 

We want you to love your purchase of artwork by Jane M. Mason, so we offer a 7-day Satisfaction Guarantee. If you are not satisfied with your art purchase, please return it within 7 days for a refund of the merchandise price for the art. (Charges for framing or matting cannot be reimbursed.) Return shipping is at customer’s expense. Artwork must be insured by the customer for return and in its original packaging. We will refund the price you paid for the art within 3 business days of receiving your returned package. Please alert us that you are returning art: Hello @watchingpaintdry.com and send your return packages to: 7520 W Keeney, Niles, IL 60714.

If you want to exchange your piece for a larger piece, please email us to let us know your thoughts: Hello @watchingpaintdry.com.

The return policy is different for original art that has been commissioned by you as a unique piece. Questions about commissioned art or other questions about returns? 614-406-5722 or Hello @watchingpaintdry.com

 

I see a watermark. What is that hand in the center of the image?

We sometimes use a watermark on our images. The "hand in the circle" is called a watermark. It is a temporary mark and will not be on your fine art print. It is used to protect the image from copyright infringement. 

 

What are the materials used in the art of Jane M. Mason? 

We use archival materials in our originals and our fine art prints. For me details, continue reading below.

FOR JANE M. MASON ORIGINALS:

Paper:

Generally, Jane uses Arches Watercolor paper, in either a 140 lb. or 300 lb. weight. She almost always uses a “cold pressed” surface, which means it has a bumpy texture. The original may buckle a bit during the painting process, and that is an indicator that you have an original watercolor.

Jane loves Arches paper because it has a luxurious feel, and absorbs, in Jane's opinion, the "right amount" of paint and water.

It is important to Jane to choose high quality paper especially due to its archival provenance. Arches was first fabricated in 1492. It is made of 100% cotton fiber. It is acid-free, with no optical brightening agents, and has a fungicidal treatment to prevent mold. It has been the paper of choice for artists such as Van Gogh, Matisse, Chagall, Picasso, Braque, Miro, Dali, Warhol, and Jane M. Mason.

From the Arches website:

https://www.arches-papers.com/our-papers/arches-aquarelle-watercolour-paper/

Jane may also use other fine art papers of similar quality, such as Fabriano. These paper makers also have the archival credentials, expertise, and history similar to Arches. Fabriano was established as the first European paper mill in 1264, in Fabriano, Italy.

If you are in the area in Italy, you can tour the original site of the mill and factory. It is wonderful!

http://www.savoirfaire.com/manufacturers/fabriano

 

Watercolor paint:

Jane uses several manufacturers of paint including Winsor & Newton, Daniel Smith, Holbein, M. Graham, and a few others. Each manufacturer has a slightly different technique for creating its paint. Some are smoother. Some seem brighter. Some are grainier or more granulating. Jane might, at various times, prefer any of these characteristics in any hue she selects.

All the manufacturers she selects subscribe to the highest standards of creating paint to the best practices in the industry for permanence, consistency, and according to safety standards.

Winsor & Newton, founded in 1832 in London, was a manufacturer of some of the watercolor paint used by John Singer Sargent. Winsor & Newton remains by Appointment to HRH the Prince of Wales, and may display the Prince of Wales’s coat of arms.

http://www.winsornewton.com/na/discover/about-us/timeline

Another brand Jane uses is Daniel Smith, a relative newcomer to the industry, first established in 1993. From its website, it is “a classic watercolor of unsurpassed purity and permanence.” The vision for the formulation of new watercolor paints was twofold;

          * First and foremost, to produce watercolors that are the best in lightfastness and permanence.
          * Second, to offer a selection of truly unique colors.”
They are lovely, intense paints that Jane uses nearly every day.

http://danielsmith.com/watercolor/

On the Daniel Smith website, you can download helpful information such as its brochure on how its paint it manufactured.

 

Note: Sizes listed for ogirinals are approximate.

 

FOR FINE ART PRINTS CREATED BY JANE M. MASON:

Fine Art Paper:

- Brand info: Epson Cold Press Bright
- Thickness: 21 mils
- Basis weight: 340 gsm
- 100% Cotton Fiber
- Acid, Lignin, & Chlorine Free
- Bright White

The cold press manufacture of this paper provides an elegantly textured finish, enabling rich, deep blacks and an incredibly wide color range. This paper meets the artist's requirements as an archival print media with a white point and contrast ratio without sacrificing the look and feel of a true fine art paper.

Canvas:

- Brand info: Epson Exhibition Matte
- Thickness: 22 mil
- Acid-free, Lignin-free, heavyweight cotton-poly blend

This elegantly textured canvas features soft-matte surface with a bright white point, and wide color range. The canvas base is enhanced with elastic polymers providing high tensile strength and flexibility for gallery wrap stretching without cracking.

All canvas prints are coated with a non-yellowing, UV resistant, liquid topcoat for added protection, durability, and print life.

Please ask about different border options including:
- Mirrored (cloned) borders
- Black borders (standard for gallery wrap)
- Specially selected colors from your artwork

Matte Photo Paper:

- Brand info: Epson Enhanced Matte Photo Paper
- Thickness: 10.3 mil
- Basis weight: 192 gsm

- Smooth Surface
- Bright White - Flat matte surface provides the optimum photographic platform
- High color gamut yields remarkable color reproduction
- Heavyweight stock delivers true photographic feel
- Bright white base accentuates highlights

This bright white paper yields highly saturated images, while maintaining excellent highlight and shadow detail. Smooth, no texture.

 

What am I buying when I buy a piece of art from Jane M. Mason?

You are buying the piece of art you paid for. For example, you are buying the original, the print or the canvas. You are not buying any rights to the art. You do not have permission to copy, photograph, or reproduce the art in any way. If you are interested in securing any rights to use the art on your blog, or other channel, you must receive written permission from me, the artist. Please contact me at: Hello @watchingpaintdry.com

 

What type of glass do you use for framing? 

Prints are framed by Skyline Art Prints, Austin, TX. They use a 2-mil clear plexi-glass. It is ideal for safe shipping and blocks 66% of harmful UV light.

 

If I order canvas, how is the canvas finished to protect the work? 

the canvas prints are created by Skyline Art Prints, Austin, TX. They always coat canvas for protection, whether stretched or loose canvas. 

 

What is the difference between an original and a fine art print or canvas print? 

Originals:

When buying an original, you are purchasing the one I created with a paint and brush on archival watercolor paper. No one will ever have another original of this painting.

Since I paint with a bit of childlike enthusiasm, the size listed for the original is approximate—I paint it and then I measure it. The images on my paintings are not always truly rectangular. I often freehand the outside edge. And, being a contrarian, it is always a temptation for me to paint outside the lines. So, the pencil edge serves as “a suggestion” to me. Usually this quirky detail has been edited out on the prints, so, it makes it especially fun to own an original. Originals are always personally signed by me, Jane M. Mason. Also, as many artists do, like Leonardo da Vinci, I sometimes paint on both sides of my watercolor paper. You may receive a painting that has part of a painting on the other side. This is one more indication of truly original art—with a bonus fragment!

After receiving an original, you will want to have the it framed with glass or plexi-glass before hanging it. As with most original paintings, I suggest you keep them out of direct sunlight.

Also, sometimes my originals are entered in major art shows and competitions. If a painting is in a museum exhibit, for example, I will not be able to ship it until it is returned to me. And, it will be framed. For an additional price, you may elect to purchase it as it has been framed for the museum. In these cases, I will call or email you to discuss.

Prints:

Fine art prints are archival and will last a very long time. (The technology is so new, we don’t have real world experience yet with these superb 21Century Giclee prints.) Prints are not hand-signed.

They allow you to collect my art at affordable prices and in the size that you select. The aspect ratio stays the same as the original. It is easy to have it matted and/or framed through my website and receive the art ready to hang. And, I try to make prints of many of my award-winning original art pieces. So, if it has won a major prize, I will try to remember to let you know!

 

How can I keep up with your new work?

Please complete the form on the “Contact” page, so we may add you to our newsletter list. We will not bombard you with emails. We will inform you of new work, special offers, new educational opportunities, and updates on things we think you’ll enjoy hearing about. 

Also, please follow us on Facebook. We post paintings-in-progress, events, special offers, articles on artists and art history, and links to new videos as we post them featuring Jane demonstrating painting techniques. 

 

What is your Privacy Policy?

PRIVACY POLICY FOR:

Watching Paint Dry, Watching Paint Dry LLC, JANE M MASON, Art in the center, and art2openminds,

PRIVACY POLICY

Including the following URLs:

  • watchingpaintdry.com,
  • watchingpaintdryllc.com,
  • janemmason.com,
  • artinthecenter.wordpress.com,
  • art2openminds.com

 

Your privacy is important to you. With that in mind, we have developed a Policy for you to understand how we collect, disclose, and make use of your personal information.

If you have questions or concerns, please contact us at: Admin@watchingpaintdry.com  Or mail your inquiry to: WatchingPaintDry, Attn: Jane M. Mason, 7520 W. Keeney St., Niles, IL 60714

 

Overview

We are a very small business. We plan to get bigger, but currently we honestly don’t have the resources (or the inclination) to bury ourselves in data to track you through social media or wherever your day may take you. We want you to like our art, our educational resources, and the other stuff on our websites. And, if you encourage us, we’ll direct some marketing to you to ask you to come back and see us again.

We’ll email you, and, if we have your actual geographic address, we’ll send you pretty post cards, etc. from time to time. We’re a very hands-on manual paper-and-pencil-and- paintbrush, kind of an operation. If you ask us a question, we’ll get back to you as quickly as we can. Generally, “we” are just one person; just me, so if “we” are super busy or traveling or sick with the flu, it could take a couple weeks. Sorry. But that’s the way it is. Feel free to check in, and we’ll give you an honest answer.

 

What information do we collect?

We collect information from you when you register on our sites, take a class, fill out a form, or purchase something from us.

When ordering or registering on our sites, as appropriate, you may be asked to enter your: name, email address, mailing address, or phone number. You may also visit our sites anonymously. If you leave a comment, or a “like”, we don’t collect any information other than the potentially the comment itself (separated from any personal information). We use if for our own improvement.

 

What do we use your information for?

Many of our services, downloads, posts, and articles, do not require registration and no personal information is collected.

If you input any personal information, some of all of it may be used in one of the following ways:

To process transactions:
Your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

Note: we do not receive or collect any information from your credit card, debit card, PayPal or other payment service. That information is managed by that third party. We are charged a fee for using the third-party service to compensate them in part for managing your confidential payment information. We never have access to any complete financial processing information which you have provided for a transaction. We may sometimes have access to the last four digits on a payment account that you may have used (like a debit or credit card).

To send periodic emails:
The email address you provide may be used to send you information and updates pertaining to your order, in addition to receiving occasional news, updates, related product or service information, to ask for feedback, or to encourage you to buy more services or products, etc.

To personalize your experience 
Your information helps us to better respond to your individual needs. if you show us you are interested in something, we may let you know when it goes on sale or when a similar product is developed.

To improve our website 
We continually strive to improve our website offerings based on the information and feedback we receive from you. You can provide feedback anonymously if you wish.

To improve customer service 
Your information helps us to more effectively respond to your customer service requests and support needs.

Note: If at any time you would like to unsubscribe from receiving future emails, use the "unsubscribe" link at the bottom of the email. Or you may contact us to adjust your email settings: Admin@watchingpaintdry.com


How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or change your personal information.

All of our electronic payment transactions are handled through third party providers. We do not collect or store any complete credit card or other payment information.

We store, only if you have provided it to us, name, email, postal address, phone number, and possibly what you have purchased or expressed an interest in. To request deletion at any time of all personal information we have on you, contact: Admin@watchingpaintdry.com   Jane Mason, Data Department; Watching Paint Dry, 7520 W Keeney St., Niles, IL 60714.

 

Do we use cookies?

Yes (if you allow them). Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser. We use cookies to save your preferences for future visits.

If you visit a site often, having cookies on your hard drive allows the site to load faster. Cookies enables the sites or service providers to recognize your browser and capture and remember certain information.

If you want to remove cookies, see the instructions for your browser, and you can delete them from your browsing history and your hard drive.

 

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may release your data to comply with law enforcement, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be gleaned by other parties for marketing, advertising, or other uses. For example, we participate in the Amazon Associates program whereby we may get a small commission if you use our link to purchase a product we have mentioned and linked to. In this case, Amazon may capture information about you. If you want to try to avoid that, please don’t click on any links. See also the next topic.

 

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked

 

Children’s Online Privacy Protection Act Compliance

We are an art and art education group of companies. We offer art ideas and art classes to children under 13 years of age as well as all ages.  We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not intentionally collect any information from anyone under 13 years of age. We ask that all forms, contact info, comments, etc. be completed by individuals age 14 and up,

 

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

 

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website

 

Your Consent

By using our site, you consent to our privacy policy.

 

Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

This policy was last modified on May 25, 2018.

 

Contacting Us

Our intention in this policy is to be transparent, complete and easy to understand. If you have any questions regarding this privacy policy, contact us:

Admin@watchingpaintdry.com

Jane Mason, 7520 W. Keeney St., Niles, IL 6-714

 

 

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Description of Policy from Merchant:

We offer a 7-day Satisfaction Guarantee. If you are not satisfied with your art purchase, please return it within 7 days for a full refund of the merchandise price for the art. Return shipping is at customer’s expense. Artwork must be insured by the customer for return and in original packaging. For all details, see "Returns" under FAQs.

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Description from Merchant:

I commit 100% of my creative inspiration with my decades of experience to each piece of art. It's essential to me to use the highest quality materials available. It’s worth the extra money to make sure my original art plus my fine art prints are archival. They are created to be enjoyed for a very long time. For more details, please see “Materials” under FAQs. Jane M. Mason

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